Frequently Asked Questions
Have questions about your car repair or maintenance? You're not alone—and we’re here to help. Whether it’s your first visit or you’ve been bringing your vehicle to us for years, these are the questions we hear most often from customers just like you. We believe in honest answers, clear explanations, and no-nonsense service you can trust.
1. How long will my car repair take?
Most repairs are completed the same day, depending on parts and complexity. We’ll give you a time estimate up front and keep you informed throughout the process.
2. Can I get a quote before you start any work?
Absolutely. We provide clear, upfront estimates and only proceed with your approval—no surprises.
3. Do I really need this repair, or can it wait?
We give honest recommendations. You’ll know what’s urgent, what’s preventative, and what can wait—no pressure.
4. Is it safe to keep driving my car like this?
If you’re unsure, bring it in. We’ll inspect it and let you know if it’s safe to drive or if something needs immediate attention.
5. What should I do when my check engine light comes on?
Don’t ignore it. Come in for a diagnostic scan—we’ll find the cause and explain what needs to be done.
11. Can you service hybrid or electric vehicles?
Yes, we offer routine maintenance and some repairs for hybrid vehicles. Just let us know what you drive.
12. Do I need an appointment, or can I walk in?
Appointments are recommended, but walk-ins are welcome when we have availability. Give us a call and we’ll do our best to fit you in.
13. How do I know I can trust your shop?
We’ve been family-owned and locally trusted since 1970. With decades of experience, ASE-certified techs, and a Best of Omaha track record, you're in good hands.
14. Can you work with my extended warranty?
In many cases, yes. Bring your warranty details and we’ll walk you through the process.
15. How often should I get my brakes checked?
At least once a year—or sooner if you hear squeaking, feel vibrations, or notice slower stopping.
6. Why does my car make that weird noise?
Squeaks, rattles, and grinding noises usually mean something’s off. We’ll road test and inspect to find the issue.
7. Can I drop off my car before or after hours?
Yes! We offer early-bird and after-hours drop-off options. Ask us how it works.
8. Do you offer towing or shuttle service?
We can help arrange towing if your vehicle isn’t drivable. Some locations also offer local shuttle service—just call ahead to confirm.
9. Do you use OEM or aftermarket parts?
We use high-quality OEM or equivalent parts based on your vehicle, your budget, and what’s available. We never cut corners.
10. Is your work guaranteed?
Yes. All our repairs come with a warranty on both parts and labor. If something’s not right, we’ll make it right.
16. How often should I change my oil?
For most vehicles, we recommend an oil change every 3,000 to 5,000 miles, or as recommended by your manufacturer. Using synthetic oil? You may go longer between changes.
17. What’s included in a diagnostic check?
We use advanced scanners to read trouble codes, inspect related components, and identify the source of the issue. You’ll get a clear explanation of what’s wrong and what needs to be done—no guesswork.
18. Do you do fleet maintenance or work with commercial vehicles?
Yes! We provide fleet service and routine maintenance for small business and commercial vehicles. Contact us to discuss a custom maintenance plan.
19. Can you tell me if a used car is worth buying?
Absolutely. Bring the vehicle in for a pre-purchase inspection and we’ll give you a full rundown of its condition, safety, and any upcoming repairs to expect.
20. What forms of payment do you accept?
We accept major credit cards, cash, and checks. Financing options are also available for larger repairs—just ask a team member for details.
Didn’t see your question here? No problem—just give us a call or stop by any of our locations in Omaha or Bellevue. Our friendly team is always happy to help you feel confident and informed about your vehicle. Or, if you're ready to book service
